Return & Exchange Policy
Your satisfaction is our priority. Below is everything you need to know about returns and exchanges.
14 Days
From delivery date to initiate a return
Free Exchanges
Swap sizes or colors at no extra cost
Quality Promise
Defective items replaced at no charge
Eligibility
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Activewear and waist trainers must have original packaging and hygiene liners intact.
- Accessories must be returned in their original packaging with no signs of use.
- Requests must be made within 14 days of the delivery date.
Non-Returnable Items
- Items marked as "Final Sale" or "Private Reserve."
- Worn, washed, or altered products.
- Gift cards and promotional items.
How to Start a Return
- Email kawilcin29@gmail.com with your order number and the item(s) you'd like to return.
- Our team will respond within 48 hours with a return shipping address and instructions.
- Pack your items securely in their original packaging with all tags attached.
- Ship your package using a trackable service. Keep your tracking number until the return is processed.
Exchanges
We offer free exchanges for size or color changes, subject to availability. Email us with your order number and the desired size or color. If the requested item is unavailable, we will issue a full refund instead.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days. Shipping costs are non-refundable unless the return is due to a defect or our error.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.
Questions?
Reach us at kawilcin29@gmail.com or message us on Instagram. We're happy to help.